Privacy Policy

Introduction

At Passpix, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our passport photo service, website, and mobile applications.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Name and contact information (email address, phone number)
• Payment information (credit card details, billing address)
• Account credentials (username, password)
• Demographic information (age, gender, location)
• Customer service communications

Photo Data

When you use our passport photo service, we collect and process:

• Original photos you upload
• Processed passport photos
• Biometric data for photo compliance verification
• Photo editing preferences and settings

Technical Information

• Device information (type, operating system, browser)
• IP address and location data
• Usage analytics and app performance data
• Cookies and tracking technologies

How We Use Your Information

We use the collected information for the following purposes:

• Process and deliver passport photo services
• Verify photo compliance with official requirements
• Process payments and manage your account
• Provide customer support and respond to inquiries
• Improve our services and develop new features
• Send service-related communications and updates
• Comply with legal obligations and prevent fraud
• Conduct analytics and research for business purposes

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our business, including:

• Cloud storage and hosting services
• Payment processing companies
• Customer support platforms
• Analytics and marketing services

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our terms of service

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Secure data centers with restricted access
• Regular security audits and assessments
• Employee training on data protection
• Multi-factor authentication for account access

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

• Photo Data: Automatically deleted after 30 days unless you save them to your account
• Account Information: Retained while your account is active and for 3 years after closure
• Transaction Records: Kept for 7 years for tax and legal compliance
• Analytics Data: Anonymized and retained for business intelligence purposes

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a machine-readable format
• Restriction: Limit how we process your information
• Objection: Object to certain types of processing

To exercise these rights, please contact us at privacy@passpix.com. We will respond to your request within 30 days.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, including standard contractual clauses and adequacy decisions.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how you use our services
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings, but disabling certain cookies may affect functionality.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: